Shipping & Returns
Shipping Policy
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. We do not ship Biosephia products out of India.
Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms.
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Biosephia is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order).
Return & Exchange Policy
Orders for which the payments have been made cannot be cancelled. Biosephia will not be responsible for any transit damage to the product through the third party shipping. All returns & exchanges for the product in case of any defect accepted and approved by the company should be claimed within 7 days of delivery of the product. Post 7 days Biosephia will not be responsible for accepting the same.
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In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.